Shipping Policy | Kinmilo
Last updated: November 6, 2026. This Shipping Policy describes how Kinmilo communicates shipping availability, delivery options, charges, customs information and tracking for orders placed on kinmilo.com.
Shipping Destinations and Availability
Delivery is available only where an eligible shipping service appears for the items and shipping address entered at checkout. Our destination availability can change. A product visible on the website is not necessarily deliverable to every country or region. If your destination is not accepted or no rate appears, please contact us before purchasing. We do not make an unconditional worldwide-delivery promise.
International Shipping Methods and Rates
Kinmilo offers three fixed-price international shipping choices for eligible orders delivered outside Japan:
- Standard Air Shipping — US$6.98: Our basic and lowest-priced international shipping option. This is air transportation, not sea freight.
- EMS Shipping — US$19.98: An EMS international shipping option where available.
- UPS Shipping — US$29.98: A UPS international shipping option where available.
Each listed shipping price is a flat charge per eligible checkout order, not per item. Japan has separate domestic shipping options and rates. The delivery methods offered depend on the shipping destination, eligible products, parcel requirements and carrier serviceability. Please confirm the selected method and final order total at checkout. Delivery dates are not guaranteed by the choice of shipping method.
Is the US$6.98 basic shipping option air shipping or sea shipping?
It is Standard Air Shipping: the standard parcel route uses air transportation rather than sea freight. EMS (US$19.98) and UPS (US$29.98) are optional alternatives where they are shown at checkout. Standard Air Shipping should not be confused with the EMS or UPS service.
Processing and Dispatch
Order preparation begins after payment and any necessary checks. Handling needs depend on product availability, selected variants, packaging requirements and operational conditions. A successful order confirmation does not, by itself, mean the parcel has been dispatched. If the checkout or an order-specific communication supplies a preparation estimate, it relates to that order. If you need goods by a particular date, contact us before purchase because we cannot assume a guaranteed processing time for every item.
Delivery Estimates and Tracking
Delivery estimates, when provided, are estimates rather than guaranteed appointments unless explicitly agreed otherwise. Customs processing, holidays, weather, carrier disruptions, address corrections and unsuccessful delivery attempts can affect timing. Tracking information may take time to appear after a carrier reference is issued. Where tracking is available for an order, we share the applicable details once issued or provided by the carrier.
Customs, Import Taxes and Local Restrictions
Cross-border deliveries, where available, can be affected by customs inspections, destination restrictions, duties, taxes and carrier charges. Amounts collected by Kinmilo at checkout form part of the displayed order total. Other amounts may be assessed by local authorities or carriers in accordance with destination rules, and liability depends on the agreed delivery terms and applicable law. If the customs or tax arrangement is unclear, contact us before purchase. No customs-release time is guaranteed.
Address Errors, Missing Parcels and Delivery Concerns
Please enter a complete and accurate recipient name, unit or building, postcode, telephone number and destination details. Notify us promptly if you discover an error. We cannot guarantee an address change once an order is processed or dispatched. If tracking is stalled, a parcel seems lost or the received goods are damaged, contact our support team with the order number and the latest tracking information. We will review the issue and respect mandatory delivery and consumer rights; a carrier scan alone does not automatically settle a complaint.
Contact and Related Policies
Email hayesaura@outlook.com or call +852 70737714 for shipping enquiries. See our Order Assistance Guide, Return & Refund Policy, and Contact Information. This policy does not limit mandatory consumer rights.
Track an Existing Shipment
Already received a dispatch notice? Use our Track Your Order page to check a carrier tracking number, or sign in to the secure Kinmilo order history to review your order status. Tracking lookups may open an independent logistics service.